/* reclameaquí.com.pe — reclamos (formulario, mi reclamo, públicos) y panel de revisión. Usa las variables de cuenta.css */
textarea,select,input[type=date]{width:100%;border:1.5px solid #e3d7d6;border-radius:14px;padding:13px 14px;font:inherit;font-size:16px;line-height:1.25;color:inherit;background:#fff;outline:0;transition:border-color .15s,box-shadow .15s}
select,input[type=date]{height:51px;padding-top:0;padding-bottom:0}
label.campo .opc{font-weight:500;color:var(--suave);font-size:13px}
.aviso + .estado-cab{margin-top:14px}
.btn-ico{gap:4px}
/* Fase 3: hilo, evaluación, reputación, empresas */
input[type=email]{width:100%;border:1.5px solid #e3d7d6;border-radius:14px;padding:13px 14px;font-size:16px;outline:0;background:#fff}
input[type=email]:focus{border-color:var(--rosa);box-shadow:0 0 0 4px rgba(229,48,107,.12)}
.sub-h{font-size:17px;margin:22px 0 8px}
.hilo{display:grid;gap:10px;margin-top:8px}
.msj{border-radius:16px;padding:14px 16px;border:1px solid var(--linea);background:#fff}
.msj-empresa{border-left:4px solid var(--naranja);background:var(--fondo2)}
.msj-cliente{border-left:4px solid var(--rosa)}
.msj-oculto{opacity:.55;border-style:dashed}
.msj-cab{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap}
.msj-cab small{color:var(--suave);font-weight:600;font-size:12.5px}
.msj-texto{margin-top:6px;color:var(--tinta2);font-size:15px}
.msj-accion{margin-top:8px;display:block}
.evaluacion{margin-top:14px;border-radius:16px;padding:14px 16px}
.evaluacion.ok{background:var(--verde-f);color:var(--verde)}
.evaluacion.mal{background:var(--rojo-f);color:var(--rojo)}
.eval-datos{display:flex;gap:16px;flex-wrap:wrap;margin-top:6px;color:var(--tinta);font-size:14.5px}
.evaluacion p{margin-top:6px;color:var(--tinta2);font-style:italic}
.pedido-datos{border:2px solid var(--naranja);background:var(--fondo2);border-radius:18px;padding:16px;margin-bottom:14px}
.pedido-datos p{color:var(--tinta2);font-size:14.5px;margin-top:6px}
.botones{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.botones form{margin:0}
.form-replica{margin-top:16px}
.form-evaluar{margin-top:18px;border:1px solid var(--linea);border-radius:18px;padding:18px;background:#fff}
.form-evaluar h3{font-size:17px}
.pregunta{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.pregunta > b{flex-basis:100%;font-size:14.5px}
.pregunta .opcion{flex:0 0 auto;padding:8px 14px}
.notas{display:flex;gap:6px;flex-wrap:wrap}
.notas label{cursor:pointer}
.notas input{position:absolute;opacity:0;pointer-events:none}
.notas span{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;border:1.5px solid #e3d7d6;font-weight:800;font-size:14px}
.notas input:checked + span{background:var(--grad);color:#fff;border-color:transparent}
.notas input:focus-visible + span{box-shadow:0 0 0 4px rgba(229,48,107,.2)}
.reputacion-caja{display:grid;grid-template-columns:150px 1fr;gap:20px;align-items:center;margin-top:22px;border:1px solid var(--linea);border-radius:20px;padding:18px}
.nota-anillo{width:140px;height:140px;border-radius:50%;display:grid;place-items:center;align-content:center;text-align:center;background:var(--gris-f);border:8px solid #e8e2ec}
.nota-anillo strong{font-size:36px;line-height:1}
.nota-anillo span{font-size:12.5px;color:var(--suave);font-weight:700}
.nivel-excelente{border-color:#0f7a4a}.nivel-buena{border-color:#2e9e5b}.nivel-regular{border-color:#e0a106}.nivel-mala{border-color:#c0263b}
.periodos{display:flex;gap:6px;flex-wrap:wrap}
.periodos a{font-size:13px;padding:5px 11px;border-radius:999px;background:var(--gris-f);color:var(--tinta2)}
.periodos a.activa{background:var(--grad);color:#fff}
.indicadores-mini{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:12px}
.indicadores-mini div{background:var(--gris-f);border-radius:12px;padding:8px 10px}
.indicadores-mini b{display:block;font-size:17px}
.indicadores-mini small{color:var(--suave);font-size:12px;font-weight:600}
.etq-respondido{background:#e6f0ff;color:#1d4fa8}
.empresas-rep{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:10px;margin-top:12px}
.empresas-rep .dato small{display:block}
.titulo-acc{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap}
.solicitud{display:flex;justify-content:space-between;gap:14px;align-items:center;flex-wrap:wrap;border:1px solid var(--linea);border-radius:14px;padding:12px 14px;margin-bottom:8px}
.solicitud small{display:block;color:var(--tinta2);font-size:13px;margin-top:2px}
.solicitud .acciones{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.solicitud form{margin:0;display:flex;gap:6px;align-items:center}
.solicitud .rechazo input{width:220px;padding:8px 10px;font-size:14px}

/* Directorio de empresas y novedades */
.buscar-dir{display:flex;gap:8px;margin-top:16px}
.buscar-dir input{flex:1;min-width:0;border:1.5px solid #e3d7d6;border-radius:14px;padding:12px 14px;font:inherit;font-size:16px;outline:0;background:#fff}
.buscar-dir input:focus{border-color:var(--rosa);box-shadow:0 0 0 4px rgba(229,48,107,.12)}
.rubros{display:flex;gap:6px;flex-wrap:wrap;margin:14px 0 18px}
.rubros a{font-size:13.5px;padding:6px 12px;border-radius:999px;background:var(--gris-f);color:var(--tinta2);font-weight:600}
.rubros a span{font-size:12px;opacity:.75}
.rubros a.activa{background:var(--grad);color:#fff}
.rubros a:hover{text-decoration:none}
.lista-empresas{display:grid;gap:10px}
a.tarjeta-emp{display:grid;grid-template-columns:44px minmax(0,1fr) auto;gap:12px;align-items:center;border:1px solid var(--linea);border-radius:16px;padding:12px 14px;color:var(--tinta);font-weight:500;background:#fff}
a.tarjeta-emp:hover{text-decoration:none;border-color:#f5b7c8;box-shadow:var(--sombra)}
.tarjeta-emp .que b{display:block;font-size:15.5px}
.tarjeta-emp .que small{color:var(--suave);font-size:12.5px;font-weight:600;display:flex;flex-wrap:wrap;gap:4px;align-items:center}
.nota-chica{display:grid;justify-items:center;min-width:62px;border-radius:14px;padding:6px 8px;background:var(--gris-f);border:3px solid #e8e2ec}
.nota-chica b{font-size:20px;line-height:1.1}
.nota-chica small{font-size:11px;color:var(--suave);font-weight:700}
.globo{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--rosa);color:#fff;font-size:11px;font-weight:800;margin-left:4px;line-height:1}
.novedades{display:grid;gap:6px}
a.novedad{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--linea);border-radius:14px;padding:10px 14px;color:var(--tinta2);font-weight:500;background:#fff}
a.novedad:hover{text-decoration:none;border-color:#f5b7c8}
a.novedad.nueva{border-color:#f5b7c8;background:#fff6f9;color:var(--tinta);font-weight:700}
a.novedad small{display:block;color:var(--suave);font-size:12px;font-weight:600;margin-top:2px}
.novedades-acc{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}
.novedades-acc form{margin:0}

/* Barra de abajo en el celular */
.barra-cel{display:none}
.barra-cel svg{width:24px;height:24px;stroke:currentColor;fill:none;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}

/* Asistente del reclamo (5 pasos) */
.caja-reclamo h1{margin-bottom:4px}
.nota-sin-cuenta{margin-top:10px;font-size:14px;color:var(--tinta2)}
.borrador{margin-top:12px;background:#eef6ff;color:#1d4fa8;border-radius:12px;padding:10px 12px;font-size:14px;font-weight:600;display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.borrador button{background:none;border:0;color:inherit;font:inherit;font-weight:800;text-decoration:underline;cursor:pointer;padding:0}
.progreso{margin-top:18px;display:grid;gap:6px}
.progreso-barra{height:8px;border-radius:999px;background:var(--gris-f);overflow:hidden}
.progreso-barra i{display:block;height:100%;width:20%;background:var(--grad);border-radius:999px;transition:width .3s}
.progreso small{color:var(--suave);font-weight:700;font-size:13px}
.progreso small b{color:var(--tinta)}
form.asistente{margin-top:14px}
.paso-f{display:grid;grid-template-columns:minmax(0,1fr);gap:16px;min-width:0}
.asistente .subir{position:relative;align-items:center;text-align:center;font-weight:600;color:var(--tinta2)}
.asistente .subir input{position:absolute;inset:0;opacity:0;width:100%;height:100%;cursor:pointer}
.asistente .subir:focus-within{box-shadow:0 0 0 4px rgba(229,48,107,.2)}
.subir-boton{display:inline-flex;align-items:center;gap:6px;background:var(--grad);color:#fff;font-weight:800;border-radius:999px;padding:12px 20px;box-shadow:0 8px 20px rgba(229,48,107,.25)}
.paso-f + .paso-f{border-top:1px solid var(--linea);padding-top:18px}
.paso-f h2{font-size:21px;letter-spacing:-.4px;line-height:1.2}
.js .paso-f{display:none}
.js .paso-f.activo{display:grid;border-top:0;padding-top:0;animation:entrar .25s ease}
@keyframes entrar{from{opacity:0;transform:translateX(12px)}to{opacity:1;transform:none}}
.ayuda{color:var(--tinta2);font-size:14.5px;margin-top:-6px}
.campo > span{font-weight:700;font-size:14px}
div.campo{display:grid;gap:8px}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chip{cursor:pointer;position:relative}
.opciones-grandes .opcion{position:relative}
.chip input{position:absolute;opacity:0;pointer-events:none}
.chip span{display:inline-block;padding:9px 14px;border-radius:999px;border:1.5px solid #e3d7d6;background:#fff;font-size:14px;font-weight:600;color:var(--tinta2);transition:all .15s}
.chip input:checked + span{background:var(--grad);border-color:transparent;color:#fff}
.chip input:focus-visible + span{box-shadow:0 0 0 4px rgba(229,48,107,.2)}
.sugerencias{display:grid;gap:6px;margin-top:-6px}
.sugerencias button{display:flex;justify-content:space-between;gap:10px;align-items:center;text-align:left;border:1px solid var(--linea);background:var(--fondo2);border-radius:12px;padding:10px 12px;font:inherit;cursor:pointer;color:var(--tinta)}
.sugerencias button small{color:var(--suave);font-size:12px;font-weight:700;white-space:nowrap}
details.mas{border:1px solid var(--linea);border-radius:14px;padding:12px 14px}
details.mas summary{cursor:pointer;font-weight:700;font-size:14px;color:var(--tinta2)}
details.mas[open] summary{margin-bottom:10px}
.frases{display:flex;flex-wrap:wrap;gap:6px;align-items:center}
.frases small{flex-basis:100%;color:var(--suave);font-weight:600;font-size:12.5px}
.frases button{border:1.5px dashed #f2b8ca;background:#fff;color:var(--rosa-osc);border-radius:999px;padding:7px 12px;font:inherit;font-size:13.5px;font-weight:700;cursor:pointer}
.frases button:active{background:#fff0f4}
.contador{font-size:13px;font-weight:700;color:var(--ambar)}
.contador.listo{color:var(--verde)}
.dictar{font-size:13px;color:var(--suave);margin-top:-8px}
.sugerido{justify-self:start;text-align:left;border:0;background:#fff6dc;color:#7a4b00;border-radius:12px;padding:9px 12px;font:inherit;font-size:14px;font-weight:700;cursor:pointer;margin-top:-8px;max-width:100%}
.opciones-grandes{grid-template-columns:1fr 1fr}
.opciones-grandes .opcion{padding:14px;min-height:56px}
.opciones-grandes .opcion input{position:absolute;opacity:0;pointer-events:none}
.ico-sol{font-size:22px;line-height:1;flex:none}
.opciones-grandes .opcion:has(input:checked){box-shadow:0 0 0 2px var(--rosa)}
.opciones-grandes .opcion:has(input:focus-visible){box-shadow:0 0 0 4px rgba(229,48,107,.2)}
.miniaturas{display:flex;flex-wrap:wrap;gap:10px}
.mini{position:relative;width:96px;display:grid;gap:4px}
.mini img,.mini .pdf{width:96px;height:96px;object-fit:cover;border-radius:12px;border:1px solid var(--linea);background:#fff}
.mini .pdf{display:grid;place-items:center;font-weight:800;color:var(--rojo)}
.mini small{font-size:11.5px;color:var(--suave);font-weight:600}
.mini.malo small{color:var(--rojo)}
.mini button{position:absolute;top:-8px;right:-8px;width:28px;height:28px;border-radius:50%;border:0;background:var(--tinta);color:#fff;font-weight:800;cursor:pointer}
.miniaturas .error-campo{flex-basis:100%}
.resumen{background:var(--gris-f);border-radius:16px;padding:14px 16px;font-size:14px;position:relative}
.resumen dl{display:grid;grid-template-columns:auto 1fr;gap:4px 12px;margin-top:6px}
.resumen dt{color:var(--suave);font-weight:700}
.resumen dd{word-break:break-word}
.resumen button{position:absolute;top:12px;right:14px;background:none;border:0;color:var(--rosa-osc);font:inherit;font-weight:800;cursor:pointer;text-decoration:underline}
.error-campo{color:var(--rojo);font-size:13.5px;font-weight:700;margin-top:-8px}
.con-error input,.con-error textarea,.con-error select,.con-error .prefijo,input.con-error{border-color:var(--rojo)!important}
.opciones.con-error .opcion,.check.con-error,.subir.con-error{border-color:var(--rojo);color:var(--rojo)}
.asist-pie{display:flex;gap:10px;justify-content:space-between;align-items:center;position:sticky;bottom:0;z-index:5;background:#fff;padding:14px 0 calc(14px + env(safe-area-inset-bottom));margin-top:6px;border-top:1px solid var(--linea)}
.asist-pie .btn{flex:1;max-width:260px;padding:14px 18px}
.asist-pie .paso-btn{display:none}
.js .asist-pie .paso-btn{display:inline-flex}
.js .asist-pie #bEnviar{display:none}
.js .asist-pie.ultimo #bSig{display:none}
.js .asist-pie.ultimo #bEnviar{display:inline-flex}
.asist-pie #bEnviar{margin-left:auto}

/* Políticas */
.legal-texto h2{font-size:20px;margin:30px 0 8px;scroll-margin-top:80px}
.legal-texto h3{font-size:16px;margin:16px 0 4px}
.legal-texto p{color:var(--tinta2);margin-top:6px}
.legal-texto ul{margin:6px 0 0 20px;color:var(--tinta2);display:grid;gap:6px}
.indice{display:flex;flex-wrap:wrap;gap:8px;margin-top:18px}
.indice a{font-size:13.5px;background:var(--gris-f);border-radius:999px;padding:6px 12px;color:var(--tinta2)}
.dos-col{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:10px}
.caja-col{border-radius:16px;padding:14px 16px}
.caja-col ul{margin-left:18px}
.caja-col.si{background:var(--verde-f)}
.caja-col.no{background:var(--rojo-f)}
.caja-col.si b{color:var(--verde)}
.caja-col.no b{color:var(--rojo)}
.trampa{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
textarea{resize:vertical;min-height:120px;line-height:1.5}
textarea:focus,select:focus,input[type=date]:focus{border-color:var(--rosa);box-shadow:0 0 0 4px rgba(229,48,107,.12)}
fieldset.grupo{border:0;min-width:0;display:grid;grid-template-columns:minmax(0,1fr);gap:14px;padding:18px 0 4px;border-top:1px solid var(--linea)}
fieldset.grupo legend{font-weight:800;font-size:16px;padding-right:10px}
fieldset.grupo legend small{font-weight:600;color:var(--suave);font-size:13px}
.fila2{display:grid;grid-template-columns:1fr 1fr;gap:14px;align-items:end}
.opciones{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.opcion{display:flex;align-items:center;gap:10px;border:1.5px solid #e3d7d6;border-radius:14px;padding:11px 13px;font-size:14.5px;font-weight:600;cursor:pointer;transition:border-color .15s,background .15s}
.opcion input{accent-color:var(--rosa);width:17px;height:17px;flex:none}
.opcion:has(input:checked){border-color:var(--rosa);background:#fff4f7}
.subir{display:flex;flex-direction:column;gap:8px;border:2px dashed #ffc6ae;background:var(--fondo2);border-radius:16px;padding:16px;cursor:pointer;font-weight:700}
.subir input{font-size:14px;max-width:100%}
.subir small{display:block;font-weight:500;color:var(--tinta2);font-size:13px;margin-top:4px}
ul.archivos{list-style:none;display:grid;gap:4px;font-size:13.5px;color:var(--tinta2)}
ul.archivos li::before{content:"📄 "}
ul.archivos li.malo{color:var(--rojo);font-weight:700}

.migas{font-size:14px;margin-bottom:12px}
.estado-cab{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:10px}
.estado-cab small{color:var(--suave);font-weight:600}
.etq{display:inline-flex;align-items:center;font-size:12px;font-weight:800;padding:4px 10px;border-radius:999px;white-space:nowrap}
.etq-en_revision{background:var(--ambar-f);color:var(--ambar)}
.etq-publicado{background:var(--verde-f);color:var(--verde)}
.etq-rechazado{background:var(--rojo-f);color:var(--rojo)}
.etq-retirado{background:var(--gris-f);color:var(--suave)}
.texto-reclamo{margin-top:18px;background:var(--fondo);border:1px solid var(--linea);border-radius:16px;padding:18px;font-size:15.5px;white-space:normal;word-wrap:break-word}
ol.linea-tiempo{list-style:none;display:grid;gap:0;margin:18px 0 6px;border-left:2px solid var(--linea);padding-left:18px}
ol.linea-tiempo li{position:relative;padding:4px 0 12px;color:var(--suave)}
ol.linea-tiempo li::before{content:"";position:absolute;left:-26px;top:8px;width:14px;height:14px;border-radius:50%;background:#fff;border:2px solid #e3d7d6}
ol.linea-tiempo li.hecho{color:var(--tinta)}
ol.linea-tiempo li.hecho::before{background:var(--verde);border-color:var(--verde)}
ol.linea-tiempo li.actual{color:var(--tinta)}
ol.linea-tiempo li.actual::before{background:var(--naranja);border-color:var(--naranja);box-shadow:0 0 0 4px rgba(255,138,31,.2)}
ol.linea-tiempo b{display:block;font-size:15px}
ol.linea-tiempo small{font-size:13px}

.autor{display:flex;gap:12px;align-items:center;margin-top:16px}
.avatar.chico{width:44px;height:44px;border-radius:14px;font-size:18px}
.sello.gris{background:var(--gris-f);color:var(--suave)}
.espera-empresa{margin-top:20px;border:1.5px dashed #ffc6ae;background:var(--fondo2);border-radius:16px;padding:16px}
.espera-empresa p{color:var(--tinta2);font-size:14.5px;margin-top:4px}
.letra-chica{margin-top:16px;color:var(--suave);font-size:12.5px}
.empresa-cab{display:flex;gap:16px;align-items:center;flex-wrap:wrap}
a.tarjeta-rec{display:block;border:1px solid var(--linea);border-radius:16px;padding:14px 16px;margin-bottom:10px;color:var(--tinta);font-weight:500;background:#fff;transition:border-color .15s,box-shadow .15s}
a.tarjeta-rec:hover{text-decoration:none;border-color:#f5b7c8;box-shadow:var(--sombra)}
a.tarjeta-rec b{display:block;font-size:15.5px}
a.tarjeta-rec p{color:var(--tinta2);font-size:14px;margin:4px 0}
a.tarjeta-rec small{color:var(--suave);font-size:12.5px;font-weight:600;display:flex;flex-wrap:wrap;gap:4px;align-items:center}

/* Panel */
.caja.panel{max-width:1100px}
.pestanas{display:flex;gap:6px;flex-wrap:wrap;margin:18px 0 14px;border-bottom:1px solid var(--linea)}
.pestanas a{padding:9px 14px;font-size:14px;color:var(--tinta2);border-bottom:3px solid transparent;margin-bottom:-1px}
.pestanas a span{display:inline-block;min-width:22px;text-align:center;font-size:12px;background:var(--gris-f);border-radius:999px;padding:1px 7px;margin-left:4px}
.pestanas a.activa{color:var(--rosa-osc);border-bottom-color:var(--rosa)}
.pestanas a:hover{text-decoration:none;color:var(--rosa-osc)}
.tabla{display:grid;gap:8px}
a.fila-rec{display:grid;grid-template-columns:60px 1fr auto;gap:12px;align-items:center;border:1px solid var(--linea);border-radius:14px;padding:12px 14px;color:var(--tinta);font-weight:500}
a.fila-rec:hover{text-decoration:none;border-color:#f5b7c8;background:#fffafb}
.fila-rec .num{font-weight:800;color:var(--suave)}
.fila-rec .que b{display:block}
.fila-rec .que small,.fila-rec .cuando small{color:var(--suave);font-size:12.5px;font-weight:600}
.fila-rec .cuando{display:grid;justify-items:end;gap:4px}
.panel-grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:24px;margin-top:10px}
.panel-grid h2,.decision h2{font-size:16px;margin:18px 0 8px}
.panel-grid aside form{margin-top:0;gap:8px}
.ficha{display:grid;gap:6px;background:var(--gris-f);border-radius:16px;padding:14px}
.ficha small{color:var(--tinta2);font-size:13px}
.ficha .btn{margin-top:6px}
.ficha form{margin:0}
.ficha form.asignar{display:grid;gap:8px;margin-top:8px;border-top:1px solid #e3d7d6;padding-top:10px}
.caja-det{margin-top:16px;border:1px solid var(--linea);border-radius:14px;padding:10px 14px}
.caja-det summary{cursor:pointer;font-weight:700;font-size:14.5px}
.caja-det form{margin-top:10px}
.pruebas{display:flex;gap:10px;flex-wrap:wrap}
a.prueba{width:120px;display:grid;gap:4px;font-weight:500;color:var(--tinta2)}
a.prueba img,a.prueba .pdf{width:120px;height:120px;object-fit:cover;border-radius:12px;border:1px solid var(--linea);background:#fff}
a.prueba .pdf{display:grid;place-items:center;font-weight:800;color:var(--rojo);font-size:20px}
a.prueba small{font-size:11.5px;word-break:break-all}
.decision{display:grid;grid-template-columns:3fr 2fr;gap:20px;margin-top:26px;padding-top:6px;border-top:1px solid var(--linea)}
.decision form{margin-top:0;align-content:start}
.decision form.publicar{background:#f6fcf8;border:1px solid #cdeedb;border-radius:18px;padding:4px 18px 18px}
.decision form.rechazar{background:#fff7f8;border:1px solid #f6d3d9;border-radius:18px;padding:4px 18px 18px}
.decision > form:last-child:not(.rechazar){grid-column:1/-1}
ul.bitacora{list-style:none;display:grid;gap:6px;font-size:13.5px;color:var(--tinta2)}
ul.bitacora small{color:var(--suave);font-weight:600;margin-right:6px}

@media (max-width:820px){
  .panel-grid,.decision{grid-template-columns:1fr}
}
@media (min-width:641px) and (max-width:960px){
  .btn-ico .txt{display:none}
}
@media (max-width:640px){
  /* menú de abajo, como una app */
  .cab nav .solo-escritorio{display:none!important}
  .cab{height:58px}
  body{padding-bottom:calc(68px + env(safe-area-inset-bottom))}
  body.sin-barra{padding-bottom:0}
  .barra-cel{display:grid;grid-template-columns:repeat(4,1fr);position:fixed;left:0;right:0;bottom:0;z-index:30;background:rgba(255,255,255,.97);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-top:1px solid var(--linea);padding:6px 4px calc(6px + env(safe-area-inset-bottom));box-shadow:0 -6px 20px rgba(29,23,48,.06)}
  body.sin-barra .barra-cel{display:none}
  .barra-cel a{display:grid;justify-items:center;align-content:end;gap:2px;font-size:11.5px;font-weight:700;color:var(--suave);padding:4px 0;position:relative;text-decoration:none!important;min-height:52px}
  .barra-cel a.activa{color:var(--rosa-osc)}
  .barra-cel a.reclamar{color:var(--rosa-osc)}
  .barra-cel a.reclamar svg{width:48px;height:48px;padding:12px;border-radius:16px;background:var(--grad);stroke:#fff;stroke-width:2.6;margin-top:-24px;box-shadow:0 8px 18px rgba(229,48,107,.35)}
  .barra-cel .globo{position:absolute;top:0;left:calc(50% + 4px);margin:0}
  /* el asistente ocupa la pantalla */
  .caja-reclamo{padding:20px 16px 0;border-radius:18px}
  .caja-reclamo .sub{font-size:14px}
  .paso-f h2{font-size:19px}
  .opciones-grandes{grid-template-columns:1fr}
  .asist-pie{margin-left:-16px;margin-right:-16px;padding-left:16px;padding-right:16px}
  .asist-pie .btn{max-width:none}
  .asist-pie #bAtras{flex:0 0 auto;padding-left:16px;padding-right:16px}
}
@media (max-width:640px){
  .cab nav .btn-ico{display:inline-flex;padding:8px 11px}
  .btn-ico .txt{display:none}
  .fila2,.opciones,.dos-col{grid-template-columns:1fr}
  .reputacion-caja{grid-template-columns:1fr;justify-items:center}
  .indicadores-mini{grid-template-columns:repeat(2,minmax(0,1fr))}
  .solicitud .rechazo input{width:100%}
  a.fila-rec{grid-template-columns:1fr;gap:4px}
  .fila-rec .cuando{justify-items:start}
  a.tarjeta-emp{gap:10px;padding:10px 12px}
}